Download or clipboard permission issue

Symptom

The export generates but download, copy, or image creation fails.

Most likely cause

The browser blocked the permission, the capture exceeded canvas or clipboard limits, or a download prompt was dismissed.

Fix it

Allow downloads/clipboard for the extension, reduce image dimensions, or use Markdown/PDF as a fallback.

1. 1

   Check browser permissions.

2. 2

   Try a smaller image width or shorter conversation.

3. 3

   Use file download instead of clipboard.

4. 4

   Retry the export.

Verify it worked

Confirm the downloaded file exists or the clipboard paste succeeds in a local test document.

What RecallBase cannot verify

RecallBase should not ask you to share sensitive screenshots or clipboard contents.

Reduce the export before retrying

Large image and clipboard operations can fail even when the conversation was captured correctly. Retry with fewer messages, a narrower image width, or a file download instead of clipboard copy. If you only need the content, Markdown is more reliable than a very large PNG.

Separate download failures from clipboard failures

Downloads and clipboard writes use different browser permissions. A download may fail because the browser blocked the prompt, the file was saved somewhere unexpected, or the extension could not create the blob. Clipboard copy may fail because the page is not focused, the browser denied clipboard access, or the image is too large. Test one path at a time so the fix is clear.

1. 1

   Try a normal file download before testing clipboard copy.

2. 2

   Check the browser downloads shelf, downloads folder, and blocked download indicators.

3. 3

   Click back into the page before retrying clipboard copy.

4. 4

   Reduce image width or selected messages for large PNG exports.

5. 5

   Use Markdown if you need a dependable text fallback.

Safe information to share

A useful report includes browser name, operating system, export type, whether download or clipboard failed, and the visible RecallBase error. Do not share clipboard contents, exported files, or screenshots that reveal private conversation text.