Updated on 2026-06-12
Download or clipboard permission issue
Download and clipboard failures usually come from browser permissions, very large image captures, or a blocked download prompt. Reduce the export size or use a file download fallback.
Symptom
The export generates but download, copy, or image creation fails.
Most likely cause
The browser blocked the permission, the capture exceeded canvas or clipboard limits, or a download prompt was dismissed.
Fix it
Allow downloads/clipboard for the extension, reduce image dimensions, or use Markdown/PDF as a fallback.
- 1 Check browser permissions.
- 2 Try a smaller image width or shorter conversation.
- 3 Use file download instead of clipboard.
- 4 Retry the export.
Verify it worked
Confirm the downloaded file exists or the clipboard paste succeeds in a local test document.
What RecallBase cannot verify
RecallBase should not ask you to share sensitive screenshots or clipboard contents.