Contact

Contact RecallBase

For product support, billing questions, privacy requests, refund questions, or account help, emailsupport@recallbase.net. We usually reply within 3 business days.

Email support Check docs first

What to include

Your RecallBase account email, if the question is about billing, Pro access, or account status.
Your browser, operating system, and extension version for extension issues.
The visible error text or status message, if there is one.

Keep sensitive content out of support email

Do not include private or sensitive material in support email, including:

Raw AI conversations, prompts, or answers.
Local file paths, filenames, raw DOM, exported files, or sensitive screenshots.
Third-party cookies, access tokens, API keys, or session secrets.

If diagnostics are needed, send only the smallest redacted sample requested.