Updated on 2026-06-12
Troubleshooting RecallBase
Most RecallBase issues fall into supported-site detection, local bridge setup, browser export limits, or account entitlement refresh. Start with the symptom and avoid sharing sensitive chat content.
Symptom
Choose the troubleshooting page that matches what failed: detection, native host, export limits, PDF dialog, Obsidian handoff, or Pro unlock.
Most likely cause
Common causes are unsupported AI pages, browser permission changes, stale native host manifests, local daily limits, or a subscription status that has not refreshed in the extension.
Fix it
Use the specific guide for the failing workflow and do not send raw conversation text, cookies, tokens, raw DOM, local database files, or sensitive screenshots.
- 1 Confirm the AI app is supported.
- 2 Refresh the page or extension.
- 3 Check account status on /account/.
- 4 Use the related troubleshooting guide.
Verify it worked
Repeat the original action and confirm the extension shows a supported state, the CLI sees the import, or /api/me reflects the expected plan.